FAQ

The questions you ask us most. If yours isn't here, drop us a line.

The coffee

When do you roast?

Every Tuesday, to order, in Aprilia. We don't keep roasted coffee in stock: what ships is that week's batch. Order by 12 noon on Tuesday and you're in it.

Whole bean or ground?

Your call, on each coffee's page: whole bean, or ground for filter, moka pot or espresso. Got a grinder? Whole beans stay fresh for longer.

Light or medium roast?

Light brings out fruit and acidity: ideal for filter and manual brewing. Medium gives more body and sweetness: ideal for espresso and moka pot.

I don't know which coffee to choose.

Try Coffee Crush: a few questions and we'll tell you which one's for you. Or check the sweetness, body and acidity on each coffee's page.

How should I store it?

In its sealed bag, away from light, heat and moisture. Not in the fridge. It's at its best in the weeks after roasting.

What's Over Your Limits?

Our competition series: rare lots, off-the-scale profiles. Find out more.

Orders and shipping

How much is shipping?

Free in Italy over €70; otherwise it's calculated at checkout. All the details are on our Shipping page.

How long does it take to arrive?

Counting from Tuesday's roast: 2–3 working days in Italy, 2–4 in the EU, usually 2–5 outside the EU, plus customs. Details on our Shipping page.

How can I pay?

Cards, Apple Pay, Google Pay, Shop Pay, PayPal, Klarna and more. See Payments.

Can I return coffee?

Coffee is a perishable food, so it can't be returned once it's shipped. If it arrives damaged or it's the wrong one, tell us straight away and we'll put it right. For gear, the 14 days in our returns policy apply.

Subscription and Tomassi Family

How does the subscription work?

Coffee delivered to your door, at a discount, with free shipping. Plans, discounts and minimum commitment are all on our Subscription page.

How do I manage or pause my subscription?

Head to Manage subscription and use the email you ordered with.

What's the Tomassi Family?

Our points programme: earn points on every purchase and turn them into discounts. See how it works.

Business

Do you supply cafés and restaurants?

Yes. Take a look at Coffee shops & restaurants or get in touch via our Wholesale page.